Privacy Policy

1. Introduction

SaveWatts is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you engage with us through our website, services, or any other communication channels. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant Victorian Energy Upgrades (VEU) program requirements.

For any privacy-related inquiries, please contact us at info@savewatts.com.au

2. Collection of Personal Information

We collect personal information to provide and enhance our services. The types of information we may collect include:

• Personal Details: Name, contact number, email address, postal address, business details (if applicable), and ABN (if required).
• Energy Usage & Service Information: Energy consumption details, site assessment data, and eligibility verification details for government programs like VEU.
• Demographic Information: Interests and preferences that help us improve our offerings.

3. How We Collect Personal Information

We collect personal data through:

• Direct Interactions: When you fill out forms, contact us via email or phone, or subscribe to our services.
• Automated Technologies: Our website may collect technical data (e.g., IP address, browsing behavior) to enhance user experience.
• Third-Party Sources: We may receive information from referrals.

4. Purpose of Collecting Personal Information

We use the collected information for:

• Service Delivery & Compliance: To provide energy efficiency services, conduct site assessments, and process eligibility under government schemes like VEU.
• Customer Support: To respond to inquiries, schedule installations, and offer assistance.
• Marketing & Promotions: To send updates about our services, government rebates, or industry news (only with your consent).
• Legal & Regulatory Compliance: To meet obligations under the VEU program, maintain required records, and comply with audit requirements.

5. Disclosure of Personal Information

We may share your personal data with:

• Accredited Partners & Contractors: To facilitate energy efficiency upgrades and ensure compliance with the VEU program.
• Regulatory Bodies & Government Authorities: If required under the VEU program, audits, or other legal obligations.
• Service Providers: Third-party providers assisting with marketing, analytics, and operational support.

We do not sell personal data to third parties.

6. Your Rights & Choices

Under the Australian Privacy Act, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correction Requests: Update any inaccurate or incomplete data.
• Opt-Out of Marketing: Unsubscribe from promotional emails by following the instructions in our communications.
• Request Data Deletion: Subject to legal obligations, you can request the removal of your personal data.

7. Data Retention & Government Compliance

We retain personal information only as long as required for service delivery, legal compliance, and business operations. Some records must be retained under VEU compliance requirements to ensure eligibility verification and auditing. When no longer required, data is securely deleted or anonymized.

8. Disclosure of Information Outside Australia

We do not share personal data outside Australia.

9. Use of Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience. These cookies do not collect personally identifiable information and can be managed through your browser settings.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated to affected users.